Help & Support


How to Upload a file?

1. Go to the uploading site for non registered users (Free Upload) or for registered users (Premium Upload)
2. Pick (Click on select file) the file which you want to upload, accept the Captacha and click on the upload button.
3. Your file is uploading. You can check the upload progress at the lower left edge of your Browser!
4. If your file is successfully uploaded, you will get a success message with the link to view or download your uploaded file!
Questions? - Contact our support via ticket (Scroll down!)

» How to register and login

Registration
1. Click in the navigation on the register button
2. Fill out all needed information at the register site. After this click on "Sign Up".
3. Now check your mails and click on the confirmation mail from us.
4. Now you can login to your account!

Login
1. Click in the navigation on the login button
2. Fill out all needed information at the login site. After this click on "Login".

» How can I upload bigger files than 50/100 MB's?

It's only possible for registered users!
To size up your Upload limit to 1 GB or more in one upload, you simply need to login in your account and go on your profile (Click on your Name in the navigation).
If your are on the profile, you habe a TAB with "Plans", go there and select the Plan you want to buy.
After paying with PayPal, you just only need to re-login in to your account and all functions will be enabled!

» How can I see / download my uploaded files?

For registered users
After uploading the file, a link will be displayed, from which the file can be viewed and downloaded. Only click on that link and you will be redirected to the file. But you also can go to the "Control Center", where you can find all of your Uploads. You only have to copy the link or click on the arrow behind the name of the file (Only for the Control Center).

For users without haveing an account
After uploading the file, a link will be displayed, from which the file can be viewed and downloaded. Only click on that link and you will be redirected to the file.

» How can I delete / remove my uploaded files?

For registered users
If you want to delete a file, you can simply go to your Control Center and there find the file you want and press the Delete or "X" button.

For users without haveing an account
If you want to delete a file but do not have an account, you have to go to the "Report file" page in the navigation bar. On this page you have to fill in the necessary data and in the description "I would like to delete my file" with your current IP address so that we can verify your upload. After submitting the form, we will delete the file from the page within the next 7 days. If you want to have a confirmation email, please write your mail address in the description field!

Example:
"I would like to have my file https://media-upload.net/fUp/example_img.png deleted from the site, my IP address is 127.0.0.1. My Mail is example@example.com"

» Where can i change my password or profile settings?

First: You need to be signed in to your account. Don't now how to? - Check out the help once above.
When your signed in to your account you only need to click at the top left edge on your name and after that on "Profile" or "Settings".
Your password and profile settings (like your email) can be changed at the settings page. Written Tickets to our support can be checked on your profile page

» Why is the IP-Location not accurate?

Accuracy of IP based GeoLocation varies depending on the database used to identify the user location.
Through GeoLocation, we can map IP addresses to the country, region, city, latitude/longitude, ISP, etc. All of this information is collected and stored in different database from different registrars. Some registrars may be very accurate in providing information about their IP, though some may enter not updated or incorrect data.
Rule of thumb: "the more aggregated and generic data you ask for the more precise will be the geo-localization". Country, than region and city are much more precise (normally 90 to 95%) compared to the exact location of the user such as zip code/street address/building number etc. This higher precision is because of the IP address allocation and registration for each particular country (It varies from country to country) and because it's based in most of the cases on provider position rather than user or company position.

So in short:
- Locating the country/region has got the highest precision (95-99%)
- Locating the city could be a bit less accurate
- Identifying the exact user location such as Zip code/building number is much less accurate

The main reasons for this variation in result is because:
- IP is traced from Provider or organization registration
- Use of proxies by the user hides the exact location
- Not updated data in the registrar IP database (whois information)
Source: https://support.clickmeter.com/hc/en-us/articles/211035626-How-accurate-reliable-is-IP-GeoLocation-



Suppport Mail: support@media-upload.net (If you wan't to create a Ticket you must login to your account!